Klantfeedback
Voordelen
- Obtaining product reviews from buyers;
- Effective identification of potential customer dissatisfaction;
- Increasing the degree of customer satisfaction and their loyalty;
- Improving the store's reputation;
- Increase in sales.
Over de app
Met deze app kunt u een automatische e-mail naar uw klanten sturen, na bestelling of na bezorging, met daarin het verzoek om een winkel- of productbeoordeling achter te laten.
Belangrijkste functionaliteiten
- Selection of the type of event that triggers the feedback collection email;
- Scheduling of the automatic sending of emails to request product reviews/feedback about the store;
- Option to deactivate and reschedule feedback collection for customers who have already received an email;
- Possibility to personalize the automatic email sent to customers;
- Option to automatically request the publication of product reviews;
- Administration and monitoring system of feedback requests and responses (with the possibility of archiving);
- Quick resend setting of unanswered feedback requests;
- Option to display feedback on the website in the form of testimonials.
